| Organisation | Phone number |
|---|---|
| Gambling Help Online | 1800858858 1800858858 |
| BetStop — National Self-Exclusion Register | — — |
| Gamblers Anonymous Australia | 0297266625 0297266625 |
| Lifeline Australia | 131114 131114 |
| Beyond Blue | 1300224636 1300224636 |
| Turning Point | 1800888236 1800888236 |
All services listed above are free and confidential. You do not need a referral to access support. Whether you’re concerned about your own gambling or someone else’s, reaching out is the right move — and it takes less than a minute. Counsellors are available around the clock, every day of the year.
Australian Communications and Media Authority (ACMA)
The Australian Communications and Media Authority (ACMA) is the federal body responsible for enforcing the Interactive Gambling Act 2001. The ACMA investigates illegal online gambling services targeting Australians, takes enforcement action against unlicensed operators, and requires internet service providers to block illegal gambling sites. While individual operator licensing sits with state and territory regulators, the ACMA plays a central role in protecting Australian players at the national level. If you come across a site you believe is operating illegally in Australia, you can report it directly to the ACMA.
Gambling Help Online
Gambling Help Online is a free, national service funded by Australian state and territory governments. It provides 24/7 telephone counselling, online chat, and email support to anyone affected by gambling — including family members and friends. No referral is needed, and all conversations are confidential. The service is staffed by qualified counsellors and connects callers to local support services where needed. The national helpline number is 1800 858 858, available around the clock, every day of the year.
BetStop — National Self-Exclusion Register
BetStop is the Australian Government’s National Self-Exclusion Register for online wagering, launched in August 2023 and administered by the ACMA. Registering is free and blocks you from all licensed interactive wagering service providers in Australia — online and by phone — in a single step. Exclusion periods range from three months to a lifetime. Once registered, operators must close your account, refuse bets, and stop sending marketing material. Registration is available directly through the BetStop website and takes only a few minutes.
eCOGRA (eCommerce Online Gaming Regulation and Assurance)
eCOGRA is an internationally recognised independent testing agency that certifies online casinos against standards covering game fairness, RNG integrity, transaction accuracy, and responsible gambling tools. Casinos that carry an eCOGRA seal have been audited for the accuracy of their published RTP figures and the adequacy of their player protection measures. For Australian players, an eCOGRA certification is a meaningful trust signal — it indicates the casino’s games and processes have been independently verified, not just self-reported. Betta Casinos notes eCOGRA certification status in relevant casino reviews.